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Privacy Policy

Privacy Policy

At Koolout, we take your privacy and data protection seriously. This Privacy Policy outlines our commitment to safeguarding your personal information and ensuring its responsible use. Please read this policy carefully to understand how we collect, use, disclose, and protect your data.

1. Information We Collect

We may collect and process various types of personal information, including but not limited to:

  • Contact details (name, email, address, phone number).
  • Payment information (credit card, billing address).
  • Account login details.
  • Transaction and purchase history.
  • Preferences and feedback.

2. How We Use Your Information

We collect and use your information for the following purposes:

  • Processing orders and transactions.
  • Providing customer support and responding to inquiries.
  • Personalizing your shopping experience.
  • Sending promotional offers, updates, and newsletters (only with your consent).
  • Analyzing website usage and trends for continuous improvement.

3. Data Security

We place the highest importance on safeguarding your personal data. Our security measures include encryption protocols, access controls, and regular security audits to ensure that your information remains confidential and protected. Our team is trained to handle data with care, and access to your information is strictly limited to authorized personnel. Rest assured that we maintain a commitment to the security of your data throughout its lifecycle.

4. Sharing Your Information

Your data may be shared with:

  • Payment processors to facilitate transactions.
  • Shipping and delivery services.
  • Marketing and analytics tools (only for internal analysis).
  • Legal authorities when required by law.

5. Cookies

Cookies are small text files that are stored on your device when you visit our website. These cookies allow us to provide you with a more personalized and convenient shopping experience. They help us remember your preferences, such as language and currency settings, and also track your interactions with our website to analyze user behavior and improve our services.

We use both session and persistent cookies. Session cookies are temporary and are deleted from your device when you close your browser. Persistent cookies remain on your device for a set period. You can control and manage cookie settings through your browser preferences, including the ability to accept or reject cookies, and to delete them.

Please note that disabling cookies may affect the functionality of our website and your user experience.

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal information.
  • Object to processing or request data portability.
  • Withdraw consent for marketing communications.

7. Sharing Your Information

We respect the trust you place in us when you share your personal information. Your data is shared only with the necessary third parties to fulfill our services. This includes sharing information with payment processors to facilitate transactions, shipping and delivery services to deliver your orders, and with trusted marketing and analytics tools that assist us in understanding and improving our service.

We will never sell or rent your personal information to third parties for marketing purposes. We are committed to maintaining the confidentiality of your data and ensuring that our partners adhere to stringent data protection and privacy standards.

8. Third-Party Links

Our website may contain links to third-party websites. While we strive to associate with reputable and trustworthy sources, we cannot be held responsible for the privacy practices of these external sites. We recommend that you review the privacy policies of any third-party websites you visit through our links to ensure your personal data remains protected.

9. Policy Updates

Our commitment to your privacy means that we continually assess our practices to ensure they meet the highest standards of data protection. We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with evolving legal requirements. We will post any revisions to this policy on our website, and the updated policy will be effective from the date of posting. We encourage you to review this policy periodically to stay informed about how we protect your data and how it’s used. If you continue to use our services after any updates, it signifies your acceptance of the revised Privacy Policy. Your trust and privacy are of utmost importance to us, and we remain dedicated to preserving the security and responsible use of your personal data.

10. Contact Us

If you have any questions, concerns, or requests regarding your personal information and our privacy practices, please contact our Data Protection Officer at sales@koolout.co.uk.

By continuing to use our services, you agree to the terms and conditions outlined in this Privacy Policy. Your privacy is important to us, and we are dedicated to ensuring the security and responsible use of your personal data.